Digital coworker · Healthcare practices
Revenue cycle follow-up coordinator
Turns the denial pile into a prioritized worklist. It groups denials by reason, assembles what each appeal needs, and makes sure aging claims get worked before they expire.
Where the time goes today.
Denials arrive faster than billing staff can research them, and timely-filing windows close.
Each appeal needs documentation from several places, and pulling it together is where the hours go.
How the coworker works.
- 01
Collect
Reads remittances and denial codes from the practice-management system or clearinghouse exports.
- 02
Group & prioritize
Groups denials by reason and payer, then ranks them by dollar value and filing deadline.
- 03
Assemble
Gathers the notes, authorizations, and records each appeal type needs into a packet.
- 04
Hand off
Gives billing staff a ready worklist. Staff review and submit every appeal.
- 05
Learn
Tracks which appeals succeed and adds those patterns to the playbook.
Where people stay in charge.
Waits for a person
- Every claim submission and appeal
- Patient communication
- Write-offs and adjustments
What we measure
- Denials worked before deadline
- Days in A/R
- Staff hours per appeal
Typical systems
- Open Dental
- Dentrix
- athenahealth
- Clearinghouse exports
- Excel
Next step
Want this coworker on your team?
We’ll map your version of the job, size the return, and build it with approvals on from day one.